Privacy policy

Last updated: May 26, 2026

CROWNSILK LTD (doing business as "Crownsilk", "we", "us", or "our") operates and manages the online store hosted at crown-silk.com, including all related information, content, features, tools, products, and digital services, in order to provide you, the customer, with a premium curated shopping experience (collectively, the "Services").

Our store is powered by the Shopify e-commerce platform, which enables us to safely provide the Services to you. This Privacy Policy comprehensive describes how we collect, use, process, and disclose your personal information when you visit our website, use our services, make a purchase, participate in transactions, or otherwise directly communicate with us. If there is an explicit conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall control with respect to the collection, processing, usage, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using, accessing, browsing, or interacting with any of our Services, you acknowledge that you have read this Privacy Policy and fully understand how we handle your information as detailed herein.

1. Personal Information We Collect and Process

When we use the term "personal information," we are referring to any information that identifies, relates to, describes, or can reasonably be linked directly or indirectly to you or any individual. Personal information does not include data that is completely anonymized, aggregated, or de-identified such that it can no longer be used to identify you.

Depending on how you interact with our Services, the nature of your residency, and applicable local legal frameworks, we may collect or process the following specific categories of personal information:

  • Contact Details: Including your first and last name, billing address, shipping and delivery address, phone number, and official email address.
  • Financial Information: Including payment card details (credit card and debit card numbers), financial account numbers, transaction details, chosen form of payment, payment confirmations, and relevant invoicing or billing summaries. All payments are securely processed by our third-party payment processors.
  • Account Information: If you choose to register on our site, this includes your username, encrypted password, security questions, and saved account preferences or settings.
  • Transaction Information: Including specific details regarding the items you view, products you add to your shopping cart, items added to your wishlist, purchases completed, returns or exchanges requested, order cancellations, and your comprehensive past purchase history.
  • Communications with Us: Including any information, text, or attachments you include when reaching out to our customer support team, submitting inquiries, or interacting via email or contact forms.
  • Device and Technical Information: Including operational data about your device, browser type, operating system, network connection information, your Internet Protocol (IP) address, and other unique machine or session identifiers.
  • Usage Information: Involving analytical data regarding your direct interaction with the Services, such as how, when, and from where you navigate, scroll, click, or spend time on our website.

2. Sources of Personal Information

We gather personal information from a variety of sources to ensure a seamless shopping experience:

  • Directly From You: When you execute a purchase, register an account, fill out online forms, subscribe to our newsletter, or directly communicate with us via sales@crownsilk.ltd.
  • Automatically Through the Services: Collected automatically from your device when you interact with our website via built-in logs, cookies, web beacons, tracking pixels, and identical tracking technologies.
  • From Third-Party Service Providers and Partners: Including our infrastructure providers, payment processors, shipping/fulfillment companies, fraud detection agencies, data analytics partners, and marketing or advertising networks that collect or process data on our behalf.

3. How We Use Your Personal Information

We utilize your personal information for specific, legitimate business purposes depending on your interactions with us:

  • Providing, Tailoring, and Improving the Services: To process payments, fulfill orders, ship products, manage accounts, process returns or exchanges, remember your shopping preferences, send operational notifications, enable product reviews, and personalize your overall shopping experience on our site.
  • Marketing and Advertising: To transmit promotional updates, seasonal offers, and marketing campaigns via email or targeted text messaging (where permitted). We also use this data to display personalized online advertisements across external networks and social media platforms based on your past browsing patterns and items added to your cart.
  • Security and Fraud Prevention: To authenticate user accounts, enforce safe payment mechanisms, monitor for potentially fraudulent, malicious, unsafe, or illegal activity, and safeguard the absolute technical integrity of our platform. You remain responsible for keeping your account login details private.
  • Customer Care and Communication: To respond swiftly to your customer support inquiries, resolve order discrepancies, and manage our ongoing business relationship with you.
  • Legal Compliance and Enforcement: To comply with applicable UK corporate laws, tax obligations, and legal statutes; respond to binding legal subpoenas, court orders, or governmental requests; and protect or defend our terms, conditions, and intellectual property.

4. How We Disclose Personal Information

Under designated circumstances, we may share your personal information with trusted third-party partners for legitimate operational needs:

  • With Shopify and Technical Vendors: To manage our store infrastructure, process standard electronic payments, coordinate order fulfillment, arrange global logistics/shipping, and analyze traffic metrics.
  • With Marketing and Advertising Partners: To optimize our cross-channel advertising campaigns. We utilize enhanced Shopify tools that incorporate user interactions to deliver relevant personalized ads across third-party websites. You may opt out of targeted marketing tracking via your browser preferences or specialized privacy portals.
  • With Corporate Affiliates: Within our structured corporate group to fulfill legal and logistical commitments.
  • In Connection with Business Transfers: In the event of a corporate reorganization, merger, asset sale, or acquisition, personal data may be shared under strict confidentiality agreements.

5. Relationship with Shopify

Our online store is hosted entirely on the Shopify platform. Shopify collects, handles, and processes your personal data relating to your visit and usage of our Services. Data submitted to our website is transmitted to, stored, and processed by Shopify on global servers (including servers located outside your country of residence) to operate and maintain our storefront safely.

We utilize enhanced Shopify features to protect, scale, and analyze our e-commerce business. To review Shopify's corporate data processing terms, please read the Shopify Consumer Privacy Policy. To manage your direct consumer rights regarding Shopify's ecosystem data, you can access the Shopify Privacy Portal.

6. Third-Party Links and External Platforms

Our website may occasionally link out to independent websites or platforms managed by third parties. If you click on links that are not owned or controlled by us, we advise you to review their specific privacy and cookie statements. CROWNSILK LTD does not guarantee, control, or accept legal liability for the security, content, reliability, or data handling practices of external third-party entities.

7. Children's Privacy and Data

Our Services are targeted exclusively toward adult consumers and are not intended for children. We do not knowingly harvest, store, or process personal data from individuals under the age of majority in your jurisdiction. If you are a parent or legal guardian and believe your child has transmitted personal data to us, please contact us immediately so we can permanently purge the information from our servers.

8. Security and Data Retention

We implement professional administrative and technical security measures to safeguard your information. However, please understand that no internet transmission or electronic data storage method can ever be guaranteed as completely impenetrable. We recommend against sending highly sensitive financial credentials over unencrypted, public communication channels.

We retain your personal information only for the duration required to satisfy the operational goals outlined in this policy, manage your user account, comply with statutory tax and accounting regulations, settle transaction disputes, or defend our legal standing.

9. Your Rights and Choice

Depending on your geographical residency and jurisdiction, you may exercise specific personal privacy rights over the data we hold. Please note that these rights are not entirely absolute and can be restricted under legal exceptions:

  • Right to Access / Know: The right to request copies of the personal data we store regarding your identity.
  • Right to Erasure (Delete): The right to demand that we wipe out or completely purge your personal records from our databases.
  • Right to Rectification (Correct): The right to request that we update or fix inaccurate or incomplete personal entries.
  • Right to Data Portability: The right to receive an export of your information in a structured, machine-readable format.
  • Marketing Opt-Out: You may click the "Unsubscribe" link located at the footer of any marketing email we send to completely remove your email from promotional distribution lists. We will still send essential operational notifications concerning active orders.

Additional Rights for Residents of the UK and European Economic Area (EEA)

If you reside within the United Kingdom or the EEA, you possess extended rights under the UK GDPR and EU GDPR regulations:

  • Objection and Restriction of Processing: You have a legal right to restrict or entirely object to our processing of your personal records under certain conditions.
  • Withdrawal of Consent: Where we rely entirely on your explicit consent to process data, you can rescind that consent at any time without affecting previous lawful processing.

To exercise any of these rights, please drop a formal request to our team at sales@crownsilk.ltd. We will verify your identity before releasing any personal records.

10. Regulatory Complaints

If you have any initial complaints regarding how we manage your privacy, please connect with us directly so we can resolve the matter. If you remain unsatisfied, you hold the right to lodge a formal complaint with local authorities. Residents of the UK can file a report with the Information Commissioner's Office (ICO). Residents of the EEA can review their designated National Data Protection Authorities via the list found here.

11. Cross-Border International Data Transfers

Your personal information may be transferred to, stored at, and handled in countries outside of your domestic region. When we move information out of the UK or the EEA, we rely on legally compliant mechanisms, including the European Commission's Standard Contractual Clauses (SCCs) and the UK International Data Transfer Addendum, unless the destination country has been officially granted an adequacy decision.

12. Changes to This Privacy Policy

We may amend, update, or rewrite this Privacy Policy from time to time to accommodate adjustments in our operations or legislative standards. We will publish the updated version on our website, alter the "Last updated" metric at the top of the page, and provide any further disclosures required by law.

13. Corporate Contact Information

For the legal purposes of applicable data protection statutes (including the UK GDPR), CROWNSILK LTD serves as the official Data Controller of your personal information.

Should you have any inquiries regarding our data handling, or wish to execute your legal rights, please contact us at:

CROWNSILK LTD
Registered Company Number: SC890905
Corporate Registered Address: 48 West George Street, Glasgow, Scotland, G2 1BP, United Kingdom
Official Contact Email: sales@crownsilk.ltd